Troubleshooting
Problem
In IBM Rational DOORS for HP Quality Center Interface, the function for testing the connection to Rational DOORS 9.6 fails with the error "Could not find any supported DOORS versions".
Symptom
When you run the Set Access Permission operation in HP Quality Center Interface, the test connection function that is used to connect to Rational DOORS throws the following exception:
DOORS Home not found. Could not find any supported DOORS versions. Please check logs for more details.
Cause
This issue was identified as a product defect and logged internally as defect 8735.
Environment
This problem was reproduced in the following environment:
- Server Build: Rational DOORS, version 9.6.x
- Client Build: Rational DOORS, version 9.6.x
- IBM Rational DOORS for HP Quality Center Interface version 3.5.1.1
Resolving The Problem
To fix this problem, add Rational DOORS version 9.6 in web.config file:
- Go to the directory C:\Inetpub\wwwroot\DOORSTDIServices.
- Open Web.config file in edit mode.
- Add the Rational DOORS version 9.6 value for the key: SupportedDOORSClientVersions.
For example:
<add key="SupportedDOORSClientVersions" value="9.2, 9.3, 9.4, 9.5, 9.6"></add>
- Save the Web.config file and close it.
- Reset IIS using command IISRESET.
Run Set Access Permission again.
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Document Information
Modified date:
16 June 2018
UID
swg21677957