Troubleshooting
Problem
Web Template Designer will not launch. Web Template implemented in a release prior to release 4.3 is not present after upgrade to 4.3 or later.
Symptom
Unable to locate custom Xforms Web Template created in a lower version after upgrading to 4.3 or later
Launching Web Template Designer from Deployment > Web Extensions > Utilities fails with error in Java Webstart.
GENERAL TAB
An error occurred while launching/running the application.
Title: Web Template Designer-ups1app6-43000
Vendor: Sterling Commerce
Category: Download Error
Unable to load resource: http://10.155.231.21:43000/webxtools/designer/designer.jar
EXCEPTION
JNLPException[category: Download Error : Exception: java.io.IOException: HTTP response 404 : LaunchDesc: null ]
at com.sun.javaws.cache.DownloadProtocol.doDownload(Unknown Source)
at com.sun.javaws.cache.DownloadProtocol.getDownloadSize(Unknown Source)
at com.sun.javaws.LaunchDownload.downloadJarFiles(Unknown Source)
at com.sun.javaws.LaunchDownload.downloadEagerorAll(Unknown Source)
at com.sun.javaws.Launcher.downloadResources(Unknown Source)
at com.sun.javaws.Launcher.handleApplicationDesc(Unknown Source)
at com.sun.javaws.Launcher.handleLaunchFile(Unknown Source)
at com.sun.javaws.Launcher.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
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Historical Number
TRB2226
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Document Information
More support for:
IBM Sterling B2B Integrator
Software version:
5.2, 5.1
Operating system(s):
AIX, HP-UX, IBM i, Linux, Solaris, Windows
Document number:
193495
Modified date:
18 May 2020
UID
swg21561693