How To
Summary
There is a need to know how to import email templates that have been customized for a particular customer.
Steps
1. Go to My organization Profile -> customization information and download System Email Templates
2. extract the files and make necessary changes in email templates
3. Go to the parent folder with folders for all languages and readme. Select all files and compress them to a zip file here. Please note this should not be done from the parent folder which holds all the files. .
4. Upload the new zip file in Custom Email Templates:
5. Log out and log in and verify the changes.
In the following article this is emphasized as well
https://www.ibm.com/support/knowledgecenter/SSKPRS/com.ibm.help.pem.sponsor.tasks.doc/PEM_Cloud/t_compressing_email_templ.html
Upload the customized email template by completing the following steps:
Select all the files and sub-folders that exists in the DefaultEmailTemplates folder and create a compressed (zip) file.
2. extract the files and make necessary changes in email templates
3. Go to the parent folder with folders for all languages and readme. Select all files and compress them to a zip file here. Please note this should not be done from the parent folder which holds all the files. .
4. Upload the new zip file in Custom Email Templates:
5. Log out and log in and verify the changes.
In the following article this is emphasized as well
https://www.ibm.com/support/knowledgecenter/SSKPRS/com.ibm.help.pem.sponsor.tasks.doc/PEM_Cloud/t_compressing_email_templ.html
Upload the customized email template by completing the following steps:
Select all the files and sub-folders that exists in the DefaultEmailTemplates folder and create a compressed (zip) file.
Document Location
Worldwide
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Document Information
More support for:
IBM Sterling Partner Engagement Manager Software
Component:
Activities->Email
Software version:
All Version(s)
Document number:
6217972
Modified date:
29 May 2020
UID
ibm16217972
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