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How to troubleshoot the error "Failed to process response headers"

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Question

What does this error mean? General error that is always seen: [servicetype][error] wsgw(policyrule): tid(196761)[error][x.x.x.x]: Failed to process response headers Specifically from a Web Service Gateway: [ws-proxy][error] wsgw(Proxy): tid(1234567)[10.2.3.4]: Backside header failed to parse due to: Failed to process response headers [ws-proxy][error] wsgw(Proxy): tid(1234567)[error][10.2.3.4]: Failed to process response headers Additional log information might be seen while at the debug log level.

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9H2Y","label":"IBM DataPower Gateway"},"ARM Category":[{"code":"a8m50000000CdsKAAS","label":"DataPower-\u003ENetwork (NT)-\u003EConnectivity"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

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Modified date:
21 February 2022

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swg21292808