Troubleshooting
Problem
As stated in the Maximo76_Designer431 Development Guide, a version of Java 7 is required to utilize Eclipse v4.3.1. Users may encounter issues as their workstations will likely have Java 8 installed. Eclipse v4.3.1 will not function correctly with Java 8.
Symptom
Attempting to use Java 8 with this version of Eclipse will result in the following error, when trying to preview any report:
HTTP ERROR: 500
Problem accessing /viewer/parameter. Reason:
Server Error
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"4.3.1;431;7.6.0;7.6.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
18 September 2025
UID
ibm10886089