How To
Summary
How to separate Live Chat Agents on the basis of classifications where chat request will be routed to different agent groups based on the classification.
Document Location
Worldwide
[{"Type":"SW","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"ARM Category":[{"code":"a8m500000008b7VAAQ","label":"Miscellaneous Category (Portal, UI, Maximo, Install)-\u003EMisc - Live Chat"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]
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Document Information
Modified date:
03 June 2026
UID
ibm16441307