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How to reset password if no email server is configured for notification

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Abstract

If a user requests a password reset, but an email server is not configured, the password reset link cannot be emailed to the user. This article describes a workaround that enables the administrator to access the password reset link and provide it to the user.

Content

Use the following workaround to reset the password and supply it to the user.
First, the user must issue a REST API call to request a password reset:
curl -k -v 'https://security-test.test.example.com/api/request-password-reset'
    -d '{"email":"test@abc.com", "realm":"admin/default-idp-1"}' 
    --header 'Content-type: application/json' --header 'accept: application/json'
The curl call returns an error message (as follows)  which can be ignored:
{
    "status": 400,
    "message": [
        "Reset password request processed. Notifications cannot be sent, please contact the system administrator."
    ]
}
1. The administrator can access the password by obtaining an APIM log ( *-apim-v2-* ), and looking for a log message similar to the following, for the given user:
Password reset request for: test@abc.com in realm, admin/default-idp-1. 
[https://security-test.test.example.com/auth/admin/forgot-password?token=ZXlKaGJHY2lPaUpJVXpJMU5pSXNJblI1Y0NJ
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2otTjlFejc5M1BF]
3. Copy the link above from the log to a browser.  From the browser, the user can reset the password.

Document Location

Worldwide

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Document Information

Modified date:
09 October 2019

UID

ibm11075113

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