General Page
This document details how users can request access to open cases with the IBM Cloud Team.
How Access Is Managed
Access to open cases with the IBM Cloud Team is managed separately from general access to IBM Cloud Accounts.
When you gain access to an IBM Cloud Account by opening a TechZone reservation, you will not have access to open a Case through the IBM Cloud UI by default.
When You Will Need Access
Access to open IBM Cloud cases is only required when you are facing the issue that requires working directly with the IBM Cloud team to find a resolution.
The most common instance of this occurs when facing an issue impacting your specific environment that is from the IBM Cloud infrastructure or configuration itself.
Larger outages affecting multiple environments will be handled by the ITZ Support Team opening a case with the IBM Cloud team to avoid duplicate cases for the IBM Cloud Team.
How to Request Access
After you have opened a case with the ITZ Support Team, they may recommend that you open a case with the IBM Cloud team.
If you have not already been given access to open an IBM Cloud case in the IBM Cloud Account where the issue is seen, please let the member of ITZ Support know that you will require the access needed to open the IBM Cloud case.
The member of the ITZ Support Team will then grant you access to open an IBM Cloud case in that specific IBM Cloud Account. Access to open cases is handled on a per-Account basis, meaning access in one account will not transfer to other accounts.
Once access is granted, you should be able to open an IBM Cloud case as needed.
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Document Information
Modified date:
02 May 2025
UID
ibm17232193