Troubleshooting
Problem
User is receiving "Out Of Memory" errors when using the Excel link. They have tried other methods to solve the problem (e.g. enable Optimise2 / ERO) but they still get errors. Are there any other improvements that they can enable?
Symptom
The error messages will vary (between Controller versions and Microsoft Excel versions) but generally they will include one of the following:
- System.OutOfMemoryException
- Out Of Memory
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;8.5;8.4;8.3;10.1;10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
8.5.1, 8.5, 8.4, 8.3, 10.1, 10.1.1
Operating system(s):
Windows
Document number:
470185
Modified date:
08 May 2025
UID
swg21588640
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