IBM Support

How to Open a Support Case for Clients

General Page

AskTZ: Get Help Instantly
Use AskTZ for quick answers via our self-service chatbot, and open a case if needed.
  1. Click on Leverage AskTZ to ask your questions. If unresolved, click Open a Case:

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  2. Ask a Question 

    • Click on "Ask a Question" to submit your inquiry. 

     

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    3.  Still Need Support? 

    • If your question remains unresolved, open a case by clicking on the "Open a Case" hyperlink to access the case form.  
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      4. Click on "Open a Case" to access the case form: 

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    • Add the following mandatory content  below to your email:

  3. Subject/Title: Enter a title that best describes your inquiry. If you are part of any of the following (e.g. TechXchange 2025, please include "TX25 Lab Code:" to the Title) as shown below:

    Select the option below that applies to you and add it to the title if relevant:
    TechXchange (TX25 Lab Code:)
    IBM Champions, 
    Epert Labs/CSM - (TZaaS), 
    Expert Labs/CSM,  Client Engineering, 
    TechXchange 2025, 
    Business Partners, 
    Paid Learning, 
    Technical Sales or Other
  4. Reservation ID: Enter the reservation ID if applicable.
  5. Business Impact: How is this impacting your business? For example, how is this affecting your operations?
  6. Case Description: Provide a detailed description of your issue or inquiry, including steps to reproduce, any error messages, and a screen capture.

[{"Type":"MASTER","Line of Business":{"code":"","label":""},"Business Unit":{"code":"","label":""},"Product":{"code":"SSNR6KN","label":"IBM Technology Zone"},"ARM Category":[{"code":"a8mKe0000004CUWIA2","label":"Content"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

Document Information

Modified date:
12 March 2025

UID

ibm17185626

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