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Troubleshooting
Problem
Customer is receiving messages indicating that a data entry form is locked by another user, but the other user is not actually using the system currently. Is there a method to forcibly remove the lock for that form?
Symptom
Scenario #1:
User1 tries to open a data entry form (for example "Company - Data Entry - Reported Values". User1 receives an error message saying that the form is locked by another user (User2).
The data entry form opens in read-only mode (greyed out) so no data entry can be entered.
However, the system administrator is 100% sure that User2 is no longer using the system (not using that data entry form). For example, User2's session might have crashed during their data-entry session.
Form XXXX for company YYYY and period YYMMAC is locked by another user (USER2). The form will be opened in read-only mode.
User1 tries to open a data entry form (for example "Company - Data Entry - Reported Values". User1 receives an error message saying that the form is locked by another user (User2).
The data entry form opens in read-only mode (greyed out) so no data entry can be entered.
However, the system administrator is 100% sure that User2 is no longer using the system (not using that data entry form). For example, User2's session might have crashed during their data-entry session.
Form XXXX for company YYYY and period YYMMAC is locked by another user (USER2). The form will be opened in read-only mode.
Scenario #2:
Information
Another user has an open data entry form with this account (for the corresponding period/actuality/company and currency)
Another user has an open data entry form with this account (for the corresponding period/actuality/company and currency)
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3;10.2.1;10.2.0;10.1.1;10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
10.3, 10.2.1, 10.2.0, 10.1.1, 10.1
Operating system(s):
Windows
Document number:
411007
Modified date:
08 May 2025
UID
swg21453847
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