How To
Summary
IBM Maximo Asset Management and Maximo Application Suite support technicians may request HAR (HTTP Archive) files from users to help troubleshoot login issues. These files capture detailed information about network requests and responses during the login process, which can be useful for diagnosing authentication or connectivity problems.
This document provides step-by-step instructions to generate them.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"ARM Category":[{"code":"a8m50000000CbI0AAK","label":"System-\u003ELogging"}],"ARM Case Number":"TS020648716","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.0.0;8.0.1;8.1.0;8.10.0;8.11.0;8.2.0;8.3.0;8.4.0;8.5.0;8.6.0;8.7.0;8.8.0;8.9.0;9.0.0;9.1.0;9.2.0"},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"ARM Category":[{"code":"a8m500000008b3sAAA","label":"Miscellaneous Category (Portal, UI, Maximo, Install)-\u003EMisc - Maximo Base"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.5.0;7.6.0;7.6.1"},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"ARM Category":[{"code":"a8m50000000CbI0AAK","label":"System-\u003ELogging"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.6.0;7.6.1"},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSO1W7","label":"IBM Maximo Application Suite as a Service"},"ARM Category":[{"code":"a8m50000000CbI0AAK","label":"System-\u003ELogging"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":""}]
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Document Information
Modified date:
19 December 2025
UID
ibm16455965