Troubleshooting
Problem
Customer wishes to send their Controller data (sometimes referred to as their 'database') to IBM Support.
- In other words, they want to export their Oracle schema to send for analysis (for example to troubleshoot a problem).
How can the customer export their user/schema (from inside the Oracle database) to send to IBM Support?
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1038888
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Document Information
Modified date:
08 May 2025
UID
swg21347756