You are the best judge of how much information your newmembers require. For many communities online documents duplicatepaper forms that are already being exchanged. In this case membersmay need little or no orientation other than the URL and communitycode needed to register. Other communities distribute an introductorydocument or user's guide that steps new members through registrationand provides tips for completing the electronic documents.

Sterling Web Forms provides anumber of options to help you orient new members:

• Help file. The Sterling Web Forms siteoffers a Help file which members can consult for information abouthow to use the site's features and functionality. The Help filedoes not include specific information about your community'sbusiness documents.
• Help for business documents. You can provide information specificto your documents in a number of ways. Explanatory text can be includedin the document itself or in error messages. (Be sure to communicatewhat you want when you are working with IBM technicalstaff to develop the document.) Or you can create an additional Helpfile that is customized for your community. (If you do so you mustcoordinate its deployment on the site with IBM.) Finallyyou could use a data store as a way of storing explanatory text anddisplaying it on the document when members request it. To create thedata store you work with IBM technicalstaff. Thereafter you maintain it by uploading revised information.