Troubleshooting
Problem
Customer is experiencing intermittent "OutOfMemoryException" errors on a client device which is based on a 64-bit operating system, and has more than 2Gb RAM installed. How can the Controller client be modified to allow it to use more than 2Gb RAM (typically the full 4Gb potential that is physically allowed)?
Symptom
There are many potential "OutOfMemoryException" errors that are listed in the IBM Technotes.
- For example "System.OutOfMemoryException: Out of memory" when exporting structures
- For more information see separate IBM Technote #1402263.
Alternatively, the end users may find that they receive a strange 'red cross' background to Controller from time to time.
- For more information see separate IBM Technote #1585672.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1;10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21579579