Troubleshooting
Problem
User is receiving an error message that is caused by the client device's Internet Explorer not trusting the Controller website sufficiently. How can the customer change their client device's Internet Explorer (IE) settings so that the Controller website is correctly trusted?
Symptom
There are several different possible symptoms that can occur when Microsoft IE does not trust the Controller website.
- For examples, see separate IBM Technotes 1983721, 1347752 & 1347558.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1;10.2.0;10.1.1;10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21984087