Troubleshooting
Problem
User launches Firefox web browser. User enters the URL of the Controller Web system. User is prompted to authenticate to the website. How can the user reconfigure their system so that they are not prompted to authenticate?
Symptom
Authentication Required
http://<servername> is requesting your username and password
User Name:
Password:
[OK] [Cancel]
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
10.3
Operating system(s):
Windows
Document number:
290413
Modified date:
08 May 2025
UID
swg21997785
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