IBM Support

How to clear cached credentials in Windows

How To


Summary

Cached credentials also known as cached logon data are a piece of information that a user uses to logon into a corporate network when the domain controller is not available.

When a cached credential is used in a Windows Environment, it sometimes affects access to Cognos Analytics when the Cached credentials are not used for authentication with Cognos Analytics and the Webserver Component.

With a Gateway component (Webserver), it is important to ensure that the cached credentials are accurate so that the correct Cognos credentials are passed in a SSO-enabled environment.

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m50000000Cl6dAAC","label":"Install-\u003EGateway\/Web Server"},{"code":"a8m3p000000hBNFAA2","label":"Troubleshooting"}],"ARM Case Number":"TS013229675","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions"},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
01 May 2025

UID

ibm17003911