IBM Support

How to check the version of the Citrix client - for IBM's Controller on Cloud

Question & Answer


User would like to check what exact version of the Citrix client they have installed on their client PC. How can they do this?


Customer is trying to diagnose a problem with their Citrix client, and would like to know what version the PC has installed.


Right-click on the 'Citrix Receiver' systray icon (to the left of the clock), and choose 'Advanced Preferences'

The answer is in the box that appears, for example:

[{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Controller","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
12 October 2021