IBM Support

How can I use Netcool scope-based event grouping?

Technical Blog Post


Abstract

How can I use Netcool scope-based event grouping?

Body

Netcool event grouping is the zenith of correlation. Many Netcool users around the world leverage the event grouping capabilities of Netcool to dramatically reduce ticket numbers, thereby achieving significant operational cost reduction, and reduce Mean Time To Repair (MTTR).

The clearest application of event grouping to cost-reduction is in the area of ticketing; rather than raise multiple tickets on a per-event basis, instead raise a single ticket for a group of events. This means all the information relating to a single incident is kept together, and consolidated into a single ticket. This makes triage and resolution easier. The goal is: one incident equals one ticket.

 

Please jump to the new IT Operations Management website to keep reading...

[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"","label":""},"Component":"","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"","label":""}}]

UID

ibm11081671