How To
Summary
This article is created to assist with adding/uploading files to support cases
Steps
1. After logging into the Case Portal, select the desired case
2. On the right navigation pane of the case select the Upload option
3. At the File Upload section, you can either navigate directly to one or more desired files or Drag and Drop the desired files.
4. Once one or more files have been added in the File Upload section select the Upload option
5. After selecting the Upload option, a progress status of the file upload process will be displayed
6. Once the upload progress completes at 100%, you should then be able to refresh the support case and see the confirmation of the uploaded files on the right navigation of the case
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSXX","label":"IBM MaaS360"},"ARM Category":[{"code":"a8m0z000000GnQJAA0","label":"TROUBLESHOOTING"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
15 June 2021
UID
ibm16462651