IBM Support

Hosted Environments

Once you submit an environment request your screen will now tell you if your reservation has been created, example screenshot below. You will receive an email with more information on how to access your environment when the environment is ready.

Note: If you chose the "Schedule for later" option, you will receive the email close to your scheduled date, not at the time of hitting submit.

Hostedthankyou

NOTE: documentation for an environment can be found in Collections. Click "related collection" this contains the resource information.

Reservation emails include important details like username/passwords, guides, surveys, how to docs etc. Please read carefully.

The reservation email looks like below, additional email is sent once the Environment is ready with access detail.

Hostedreadymail

Kindly note: a new user will be sent a separate email for an invite to IBM Cloud account.

IBMCloudInvite

From "My reservation page" you can find the status of the environment. Once your environment is ready for use the status is updated to "Ready".

Hostedready

Clicking on ellispe/ 3 dots, you find additional options for the environments. NOTE: list will vary based on infrastructure selected

  • view (access details)
  • report a problem (log a ticket)
  • share (share environment)
  • transfer (transfer environment)
  • delete (delete environment)

Example environment detail

Hostedreservationdetail

Support

For any inquiries, questions, or support, please reach out to our team by creating a support case.

Please include the - Environment name, url or ID from your reservation - Error messages you have observed, or other specifics regarding the issue you are experiencing - Screenshots or reproduction steps so our team can begin immediate investigation

[{"Type":"MASTER","Line of Business":{"code":"","label":""},"Business Unit":{"code":"","label":""},"Product":{"code":"SSNR6KN","label":"IBM Technology Zone"},"ARM Category":[{"code":"a8mKe0000004CVfIAM","label":"Content-\u003EPortal"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

Document Information

More support for:
IBM Technology Zone

Component:
Content->Portal

Software version:
All Versions

Document number:
7159391

Modified date:
18 February 2025

UID

ibm17159391