How To
Summary
The HMC Dynamic System Analysis log is used by IBM Hardware Support personnel to troubleshoot & isolate HMC-related hardware issues.
Objective
This document is intended to describe how to collect the Dynamic System Analysis log from a Hardware Management Console (machine type 7042) and how to upload it to IBM Support.
Environment
7042-C07
7042-C08
7042-CR5
7042-CR6
7042-CR7
7042-CR8
7042-CR9
Steps
Attention:
Log collection is a disruptive task, meaning that the respective HMC needs to be rebooted in order to capture the DSA log.
The DSA can be obtained from machine type 7042 only.
This feature is not applicable to machine type 7063.
Log collection is a disruptive task, meaning that the respective HMC needs to be rebooted in order to capture the DSA log.
The DSA can be obtained from machine type 7042 only.
This feature is not applicable to machine type 7063.
1. Insert a FAT32 formatted USB key to any of the HMC's USB ports.
2. Reboot the HMC gracefully.
3. When prompted, press the F2-button (during initialization) to access the Diagnostic utility.
4. When the 'Memory Test' screen appears, select the 'Quit' option to enter the DSA utility:
5. The DSA tool starts loading, when prompted - type: gui
6. Accept the license agreement:
7. Navigate to 'Collection and Diagnosis' tab, then click the 'Full Inventory Collection and Diagnosis' option:
8. On the screen that shows next, make sure that the following data is added:
- Select 'Collect System Inventory';
- Select 'Run Diagnostic Tests' with 'Full test (CPU and memory stress test included)' option marked;
- Check whether the previously inserted USB key is shown under 'Save to removable media' option and select it in order to offload the data onto that device.
- Select 'Collect System Inventory';
- Select 'Run Diagnostic Tests' with 'Full test (CPU and memory stress test included)' option marked;
- Check whether the previously inserted USB key is shown under 'Save to removable media' option and select it in order to offload the data onto that device.
9. Click 'Run Now' to start the tests and data collection process:
10. The data is copied onto the USB media when the tests & collection complete:
11. Exit the utility, by hitting the 'Exit' button.
12. Type exit and press Enter. The HMC reboots normally.
13. Unplug the USB key from the HMC USB port;
14. Upload the DSA log to ECuRep:
https://www.secure.ecurep.ibm.com/app/upload_sf
Case number:
Case number:
Document Location
Worldwide
[{"Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Product":{"code":"HWQQQP_164","label":"Power HMC (7042-CR4)"},"ARM Category":[{"code":"a8m0z000000cwRfAAI","label":"Data Collection (Must Gather)-\u003EHMC DSA log (7042)"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB08","label":"Cognitive Systems"}}]
Was this topic helpful?
Document Information
More support for:
Power HMC (7042-CR4)
Component:
Data Collection (Must Gather)->HMC DSA log (7042)
Software version:
All Version(s)
Document number:
6217898
Modified date:
15 November 2022
UID
ibm16217898