Troubleshooting
Problem
The Help application does not start when executed from a prompt or from the Help -> Help Contents menu item in IBM Rational Rhapsody. A blank dialog is displayed.
Symptom
In addition to the blank dialog, one of the following errors may appear in the log (<user home>/rcphelp/workspace/.metadata/.log):
- org.eclipse.swt.SWTError: No more handles [Unknown Mozilla path (MOZILLA_FIVE_HOME not set)]
- org.eclipse.swt.SWTError: No more handles [MOZILLA_FIVE_HOME='/usr/lib/mozilla'] (java.lang.UnsatisfiedLinkError: no swt-mozilla-gtk-3452 or swt-mozilla-gtk in swt.library.path, java.library.path or the jar file)
[{"Product":{"code":"SSB2MU","label":"IBM Engineering Systems Design Rhapsody"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Documentation","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.5.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
27 May 2022
UID
swg21422315