Troubleshooting
Problem
User performs a task in Controller. This seems to hang/crash.
Specifically, the user clicks on a button, and expects to see a new Window appear (for example a message box). The window/message never appears.
User may now find that their session of Controller appears to hang - it is impossible for them to perform any task in Controller (click on any button/menu item).
Symptom
There are many different potential scenarios/symptoms.
- See separate IBM Technotes #1672412, 1347666, 1619537, 1650480, 884838 for more examples.
Problem may appear intermittent under some circumstances.
- For example, it may work OK when user's client PC is connected to an external monitor (to give 2 displays). However, it fails if the user does not plug in their laptop into an external monitor.
- Alternatively, it may work OK when connected to one 'good' Citrix server
Document Location
Worldwide
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Document Information
Modified date:
12 October 2021
UID
ibm11078377