Troubleshooting
Problem
A user gets a HAL error when opening Report Studio. All other studios open without problems.
Symptom
HAL ERROR:_6K8._8H6() must be called in the HTML bodyHAL ERROR _XUG.BDD() must be called in the HTML body
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Report Studio","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2;10.2.1;10.2.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1040607
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Document Information
Modified date:
08 May 2025
UID
swg21343169