IBM Support

H212641: Controller firmware upgrade fails due to error in SPM DB

Troubleshooting


Problem

RETAIN tip: H212641

Symptom

While attempting to upgrade the controller firmware on an IBM System Storage DS Storage Controller, the following message might be received:

[pre-upgrade tests] [check spm database]

An error occurred while checking the spm database on controller A.

If this message is received, the controller firmware upgrade has failed.

Affected configurations

The system can be any of the following IBM servers:

  • DS4200 Storage Server, type 1814, any model
  • DS4300 (FAStT600) Dual Controller and Turbo Storage Server, type 1722, any model
  • DS4300 (FAStT600) Single Controller Storage Server, type 1722, any model
  • DS4500 (FAStT900) Storage Server, type 1742, any model
  • DS4700 Storage Server, type 1814, any model
  • DS4800 Storage Server, type 1815, any model
  • IBM System Storage DS3200, type 1726, any model
  • IBM System Storage DS3300, type 1726, any model
  • IBM System Storage DS3400, type 1726, any model
  • IBM System Storage DS3950 Express, type 1814, any model
  • IBM System Storage DS5020 Disk Controller (1814-20A), any model
  • IBM System Storage DS5100 Storage Controller, type 1818, any model
  • IBM System Storage DS5300 Storage Controller, type 1818, any model

This tip is not software specific.

This tip is not option specific.

Solution


No fix is forthcoming for this issue. See the Workaround section for instructions on how to proceed if this error is encountered.
Workaround

Use a level of Storage Manager Client earlier than level 10.86 in order to perform the controller firmware upgrade. After the upgrade has completed, upgrade the Storage Manager Client to the 10.86 level if desired.

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Document Information

Modified date:
25 November 2019

UID

ssg1S1004786

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