Troubleshooting
Problem
Guardium patch installation on the appliance does not progress and is stuck in the state "Preparing to install patch".
Symptom
When you execute "show system patch installed", you see the status of the patch installation as "Preparing to install patch" as can be seen in the example. It stays in this state forever and does not progress.
cli> show system patch installed
P# Who Description Request Time Status
....
9997 CLI SqlGuard-11.0p9997.tgz.enc.sig 2023-10-25 15:15:31 Preparing to install patch.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"ARM Category":[{"code":"a8m0z000000Gp0JAAS","label":"APPLIANCE"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Versions"}]
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Document Information
Modified date:
12 December 2023
UID
ibm17096350