Troubleshooting
Problem
Installing GPU 500 patch on top of v11 patch 375 fails and CLI login is no longer possible. The failed installation does not revert to previously installed version and remains in failed state.
Symptom
Log in to CLI fails with the error:
install_driver(mysql) failed: Can't locate DBD/mysql.pm in @INC (@INC contains: /opt/IBM/Guardium/lib/perl /opt/rh/devtoolset-7/root//usr/lib64/perl5/vendor_perl /opt/rh/devtoolset-7/root/usr/lib/perl5 /opt/rh/devtoolset-7/root//usr/share/perl5/vendor_perl /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /opt/IBM/Guardium/cli /opt/IBM/Guardium/scripts) at (eval 122) line 3.Perhaps the DBD::mysql perl module hasn't been fully installed,or perhaps the capitalisation of 'mysql' isn't right.Available drivers: DBM, ExampleP, File, Gofer, Pg, Proxy, SQLite, Sponge. at /usr/share/perl5/vendor_perl/Guardium/DBAccess.pm line 110.
install_driver(mysql) failed: Can't locate DBD/mysql.pm in @INC (@INC contains: /opt/IBM/Guardium/lib/perl /opt/rh/devtoolset-7/root//usr/lib64/perl5/vendor_perl /opt/rh/devtoolset-7/root/usr/lib/perl5 /opt/rh/devtoolset-7/root//usr/share/perl5/vendor_perl /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /opt/IBM/Guardium/cli /opt/IBM/Guardium/scripts) at (eval 122) line 3.Perhaps the DBD::mysql perl module hasn't been fully installed,or perhaps the capitalisation of 'mysql' isn't right.Available drivers: DBM, ExampleP, File, Gofer, Pg, Proxy, SQLite, Sponge. at /usr/share/perl5/vendor_perl/Guardium/DBAccess.pm line 110.
GUI may still be accessible.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"ARM Category":[{"code":"a8m0z000000Gp0NAAS","label":"INSTALL UPGRADE MIGRATION"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.5.0"}]
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Historical Number
TS013483647
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Document Information
Modified date:
25 July 2023
UID
ibm17014481