Getting a Unable to aquire lock error message when opening D-Cube

Troubleshooting

Problem

Product Version: Analyst 7.1 Platform: All [Description: The following error was received when opening a D-Cube: Error Message -

The operation failed. When reporting the problem please include the following information: Unable to acquire lock, return code=10102 7209352 Code: Root0004 at DCubeOpen[24] Solution: This error is due to corruption in the locks.log and logins.log files. To resolve the error follow the steps below: 1. Have all users exit out of Analyst. 2. Delete the locks.log and logins.log files. These files are normally found in the following location: Analyst 7.1: C:\Program Files\Cognos\epp1\analyst\system\locks Analyst 7.2]: C:\Program Files\Cognos\cer3\bin\System\Locks 3. Start Analyst again, this will recreate the locks.log and logins.log files.

[{"Product":{"code":"SS9S5U","label":"Cognos 8 Planning"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Analyst","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2.4;7.1;7.2;8.3","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SSPN2D","label":"Cognos Planning"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Analyst","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

125552

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Document Information

Modified date:
09 May 2025

UID

swg21343685

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