How To
Summary
Learn how to get help for IBM Electronic Service Agent (ESA) through community forums and IBM support channels.
Objective
To provide guidance on where to post questions and how to contact IBM support for issues related to IBM Electronic Service Agent.
Environment
AIX
Linux
MVS
Steps
- Post Questions on IBM DeveloperWorks Community
You can ask questions about IBM Service and Productivity Tools, including ESA, on the developerWorks® PowerLinux Community:
https://www.ibm.com/developerworks/mydeveloperworks/groups/service/forum/topics?communityUuid=fe313521-2e95-46f2-817d-44a4f27eba32 IBM DeveloperWorks PowerLinux Community Forum - Contact IBM Support for ESA Issues
For problems with IBM Electronic Service Agent for Linux:- Call 1-800-IBM-SERV.
- Your issue will be routed to the IBM ESA support team for resolution.
To raise a support ticket, follow these steps:
Visit the support portal: https://www.ibm.com/mysupport/s/createrecord/NewCase?language=en_US
1.Fill in all the required fields on the form.
2.Under Product, select Electronic Service Agent.
3.Choose the appropriate Severity level.
4.Provide a clear and detailed case description.
5.Click Submit Case to complete the process.
Additional Information
- Ensure you have system details and logs ready when contacting support.
- Community forums are useful for general questions and best practices, while IBM Support handles technical issues.
Related Information
Document Location
Worldwide
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Document Information
Modified date:
03 December 2025
UID
ibm17252990