IBM Support

Getting Fatal Error occurred when trying to open the IBM Cognos Analytics Configuration after inplace upgrade

Troubleshooting


Problem

After upgrading Cognos Analytics (CA) 11.2.4 to CA 12.0.4 using on-top upgrade , opening the Cognos Configuration tool fails with the following error message:

A Fatal error occurred. Unable to Run the Application.
An Exception occurred. Java.lang.ExceptionInitializationError
You Should Re-install the Software.

Symptom

After upgrading Cognos Analytics (CA) 11.2.4 to CA 12.0.4 using on-top upgrade , opening the Cognos Configuration tool fails with the following error message:

A Fatal error occurred. Unable to Run the Application.
An Exception occurred. Java.lang.ExceptionInitializationError
You Should Re-install the Software.

Installing CA 12.0.4 from the same installation kitb into a new folder is successful.

After renaming cogstartup.xml file in configuration folder and starting Cognos Configuration with an empty configuration, saving the configuration fails because incorrect cipher suites, available cipher suites are missing.

Document Location

Worldwide


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Document Information

More support for:
IBM Cognos Analytics

Component:
Install->Configure

Software version:
12.0.4

Operating system(s):
Windows

Document number:
7180310

Modified date:
06 May 2025

UID

ibm17180310

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