Troubleshooting
Problem
After upgrading Cognos Analytics (CA) 11.2.4 to CA 12.0.4 using on-top upgrade , opening the Cognos Configuration tool fails with the following error message:
A Fatal error occurred. Unable to Run the Application.
An Exception occurred. Java.lang.ExceptionInitializationError
You Should Re-install the Software.
Symptom
After upgrading Cognos Analytics (CA) 11.2.4 to CA 12.0.4 using on-top upgrade , opening the Cognos Configuration tool fails with the following error message:
A Fatal error occurred. Unable to Run the Application.
An Exception occurred. Java.lang.ExceptionInitializationError
You Should Re-install the Software.
Installing CA 12.0.4 from the same installation kitb into a new folder is successful.
After renaming cogstartup.xml file in configuration folder and starting Cognos Configuration with an empty configuration, saving the configuration fails because incorrect cipher suites, available cipher suites are missing.
Document Location
Worldwide
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Document Information
More support for:
IBM Cognos Analytics
Component:
Install->Configure
Software version:
12.0.4
Operating system(s):
Windows
Document number:
7180310
Modified date:
06 May 2025
UID
ibm17180310
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