Answer

Question:
Getting error while doing password reset for users in SSM

Resolution:
Customer reported the issue on Production environment wherein they are continuously getting below error while doing password reset for users

Entity Name: Tomasz Zalewski
Caused By:
org.apache.solr.client.solrj.impl.HttpSolrServer$RemoteSolrException: Server at http://ams01c089r10r1ssm1:9090/solr returned non ok status:404, message:Not Found
at org.apache.solr.client.solrj.impl.HttpSolrServer.request(HttpSolrServer.java:372)
at org.apache.solr.client.solrj.impl.HttpSolrServer.request(HttpSolrServer.java:180)
at org.apache.solr.client.solrj.request.AbstractUpdateRequest.process(AbstractUpdateRequest.java:117)

This seems to be happening since they got upgraded recently as "solr returned non ok status:404" error seems to be due to ssmindex folder.


Devops team performed below operations to resolve the issue.

As an fyi to others, this appears to of been caused by a DB Refresh that was performed and as part of that the SSMServerIndex folder was copied across.

So to overcome this, Devops rebuilt the SSMServerIndex
To do this perform the following,

1. Login to the SSM server, and clear the current contents of the index on the file system.
? ? /opt/emptors/attachments/SSMServerIndex/collection1/data

2. once that directory is cleared, then restart SSM

3, Login to SSM and rebuild the Index by enableing the required indices, so in this example it was user and supplier, (they were disabled after I wiped the data folder in step 2, so select both and click on the Enable/Disable button)


Applicable on Version 10 onward.