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Getting an error message stating Unable to connect or Server is unreachable when connecting to a Cognos BI server using the Cognos Mobile app on Android

Question & Answer


Question

I have installed the latest version of Cognos Mobile app (v10.2.2.1.2) on my Android device and I can no longer connect to my Cognos BI Server over SSL. What has changed?

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Cognos Mobile","Platform":[{"code":"PF003","label":"Android"}],"Version":"10.2.2;10.2.1;10.2;10.1.1","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
Cognos Business Intelligence

Software version:
10.2.2, 10.2.1, 10.2, 10.1.1

Operating system(s):
Android

Document number:
262813

Modified date:
30 April 2025

UID

swg21883707

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