Troubleshooting
Problem
While accessing Cognos Gateway URL getting error "Internal Server error". In IBM HTTP Server logs we were getting error "Error while loading shared libraries: libstdc++.so.6: cannot open shared object file: No such file or directory"
Symptom
IBM HTTP Server is used as a webserver. When Cognos Gateway URL is access through browser we end up getting error "Internal Server Error".
In IBM HTTP Server logs we were getting error
"File does not exist: /app/IBM/HTTPServer/htdocs/favicon.ico
/app/IBM/cognos/c10_64/cgi-bin/cognos.cgi: error while loading shared libraries: libstdc++.so.6: cannot open shared object file: No such file or directory"
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Install and Config","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"}],"Version":"10.2.2;10.2.1;10.2;10.1.1;10.1;8.4.1","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
Cognos Business Intelligence
Software version:
10.2.2, 10.2.1, 10.2, 10.1.1, 10.1, 8.4.1
Operating system(s):
AIX, HP-UX, Linux, Solaris
Document number:
225423
Modified date:
30 April 2025
UID
swg21641750
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