Getting "AUTH003E Authentication request received for unknown definition: userAuth." intermittently

Troubleshooting

Problem

Getting "AUTH003E Authentication request received for unknown definition: userAuth." intermittently.

Symptom

2023-03-02 00:07:27,751 [Service-5] ERROR SingleSignonServiceImpl - AUTH003E Authentication request received for unknown definition: userAuth.

2023-03-02 00:07:27,751 [Service-5] DEBUG AuthenticationService - END authenticate() [AuthenticationResponse(AUTH003E): Correlator - null: detailResponseCode - AUTH300D, type - Auth, authenticated - false]

2023-03-02 00:07:27,751 [Service-5] ERROR AuthenticationServiceImpl - AUTH003E Authentication request received for unknown definition: userAuth.

2023-03-02 00:07:27,751 [Service-5] DEBUG AuthenticationService - BEGIN authenticate(AuthenticationRequest: Correlator - null, ClientId - SFG-EA-CLIENT.439ecaa8null, RspLog - on, Profile - userAuth, conversationDirective - resume+end, userId - ME_User)

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS4T7T","label":"IBM Sterling External Authentication Server"},"ARM Category":[{"code":"a8m3p0000008uK5AAI","label":"SEAS"}],"ARM Case Number":"TS011678978","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

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Document Information

More support for:
IBM Sterling External Authentication Server

Component:
SEAS

Software version:
All Versions

Document number:
6998661

Modified date:
25 May 2023

UID

ibm16998661

IBM Support

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