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Get " File format error "when trying to view document with IDM Viewer

Question & Answer


Question

Why I am getting a "File format error" when I try to open/view a document in my IDM Viewer?

[{"Product":{"code":"SS5USE","label":"FileNet IDM Desktop\/WEB Services\/Open Client"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"WEB Services","Platform":[{"code":"PF033","label":"Windows"}],"Version":"4.0.2;4.0.1;4.0","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
FileNet IDM Desktop/WEB Services/Open Client

Software version:
4.0.2, 4.0.1, 4.0

Operating system(s):
Windows

Document number:
365857

Modified date:
28 April 2025

UID

swg21327292

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