Troubleshooting
Problem
There are intermittent SQL server 2601 duplicate key row errors when bulk generating Work Orders from Preventive Maintenance in the background.
Symptom
There are log errors that indicate there is an issue:
Systemout.log error
[01/07/18 12:00:00:000 BST] 01e0000 SystemOut O 01 May 2018 12:00:00:000 [ERROR] [ABCDEFG] [] Cannot insert duplicate key row in object 'dbo.workorder' with unique index 'workorder_ndx1'. The duplicate key value is (01, 1234567).
As well as entries for :
BMXAA4211E - Database error number 2601 has occurred when operating on
WOACTIVITY : Site=XYZ Activity=1234. Report this error to the owner of the deployment
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"Maximo 7.6.X","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
18 September 2025
UID
ibm10728083