Troubleshooting
Problem
This technote explains how to resolve a General Protection Fault (GPF) error, that can occur when using IBM® Rational® Robot.
Cause
GPFs can occur when one program in memory attempts to access another area of memory assigned to a different program.
Resolving The Problem
Something running within the Windows environment has made a call to a location in memory that it did not have access to, potentially overwriting and corrupting other program code in that area of memory. When Windows detects this, it closes down the offending program and announces that a GPF has occurred.
Another situation where a GPF may occur involves the passing of parameters between applications and the Windows environment. Invalid parameters affect the performance of Windows and its applications by forcing an invalid instruction. This is usually the result of an applications internal program code incorrectly passing specific data that could not be correctly interpreted for Windows or another Windows application. The result is often a GPF.
Basic troubleshooting tips are to check the system resources, the settings for Virtual Memory and disc drive space. Check if an anti-virus program is loaded in the memory because this sometimes interferes with a web browser's operation and can cause crashes.
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Document Information
Modified date:
16 June 2018
UID
swg21171881