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General network error connecting to SQL Server

Troubleshooting


Problem

Error Error number -3989587: DMS-E-GENERAL, A general exception has occurred during operation 'asynchronous open'. DMS-E-CONNECTREJECT, A connection has been rejected by the remote interface during operation 'close cursor'. Possible network error: Write to SQL Server Failed. General network error. Check your documentation. DMS-E-CONNECTREJECT, A connection has been rejected by the remote interface during operation 'close cursor'. Unable to connect: SQL Server is unavailable or does not exist. General network error. Check your documentation. when attempting to connect via 32 bit client to a SQL Server 6.5 datasource.

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Historical Number

70998

Document Information

More support for:
IBM Cognos Series 7 PowerPlay

Software version:
Impromptu 4.01, Impromptu 5.0

Document number:
118941

Modified date:
09 May 2025

UID

swg21353498

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