Troubleshooting
Problem
The function of Line data HTML Viewer is not working as expected. Open the document using Line Data HTML Viewer in ICN 3.0.4. When the 'Copy Pages to File' button is clicked, the pop-up appears. However, as clicking 'OK' on the pop-up, it closed with doing nothing and logs an exception in the SystemOut.log of ICN server.
00000107 SystemErr R CIWEB Error: [USER(unknown) @ xx.xx.xx.xx] [REQUEST 2221] com.ibm.ecm.servlets.od.ODAppletCallbackServlet.doGet()
java.lang.reflect.InvocationTargetException
at sun.reflect.GeneratedMethodAccessor410.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:508)
at com.ibm.ecm.servlets.od.ODAppletCallbackServlet.doGet(ODAppletCallbackServlet.java:123)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:687)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1235)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:779)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:143)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:78)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:969)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1109)
at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:4198)
at com.ibm.ws.webcontainer.webapp.WebAppImpl.handleRequest(WebAppImpl.java:2208)
at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGroup.java:304)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:1030)
at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1817)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:382)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:465)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:532)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:318)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:289)
at com.ibm.ws.ssl.channel.impl.SSLConnectionLink.determineNextChannel(SSLConnectionLink.java:1187)
at com.ibm.ws.ssl.channel.impl.SSLConnectionLink.readyInboundPostHandshake(SSLConnectionLink.java:768)
at com.ibm.ws.ssl.channel.impl.SSLConnectionLink$MyHandshakeCompletedCallback.complete(SSLConnectionLink.java:464)
at com.ibm.ws.ssl.channel.impl.SSLUtils.handleHandshake(SSLUtils.java:1137)
at com.ibm.ws.ssl.channel.impl.SSLHandshakeIOCallback.complete(SSLHandshakeIOCallback.java:87)
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1909)
Caused by: java.lang.NoClassDefFoundError: com/google/gson/Gson
at com.ibm.edms.od.ODServer.viewerPassthru(ODServer.java:1082)
... 37 moreDiagnosing The Problem
Resolving The Problem
Login WAS admin console-> Environment->Shared libraries;
Add the gson-2.8.1.jar to the shared lib.
Document Location
Worldwide
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Document Information
More support for:
IBM Content Navigator
Software version:
ICN 3.0.4
Operating system(s):
AIX, Linux, Windows
Document number:
967177
Modified date:
11 August 2019
UID
ibm10967177