Question & Answer
Question
Full Java (Both Operating Systems)
Answer
DearThank you for contacting the IBM Global Support. It appears the issue you are experiencing may be caused by Java which is a program required to run the assessments. You may not have the most current version of Java or you have multiple versions conflicting with one another. Below are troubleshooting steps for both Windows and Apple operating systems.
You will need to access the assessments from a computer and please use Internet Explorer Mozilla Firefox version 51 and below or Firefox ESR?52 as these are the supported browsers for the testing site. Unfortunately our Java based assessments are not compatible with Google Chrome Microsoft Edge (darker blue ?E? icon) or Mozilla Firefox version 52.
Check Firefox Version
Before we are able to start the troubleshooting steps please safely log out of your session.
PC (Windows Operating System):
- Hold down the Ctrl Alt and Delete buttons at the same time. This will cause a menu to appear on your screen.
- Select the Task Manager option.
- Select the Applications tab.
- Select your internet browser?s icon then click End Task.
- Repeat this step until all browser web pages are closed.
- Hold down the Command Option and Esc buttons at the same time.
- Then force quit the internet browser you are using.
?
Windows Java Steps
Apple Operating System Java Steps
If this does not resolve your issue please feel free to contact our help-desk via telephone at?(855) 306-1669 or reply via email to ProveitSupport@us.ibm.com for support. Thank you!
Sincerely
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Document Information
Modified date:
02 November 2020
UID
ibm10774783