Troubleshooting
Problem
FTP sessions fail with "ERROR: CSocket::Send failed: Unknown Explanation" after submission of STOR command
Symptom
- Gentran:Server for Windows, Release 5.1
- All sessions with new FTP mailbox fail
- Communications log shows successful log on and successful submission of change directory and PORT command
- "ERROR: CSocket::Send failed: Unknown Explanation" appears in communications log after submission of STOR command
- Audit Log error "6-2-9 Error" with message "Session #####.###### for Mailbox <name> ended with status: FAILED"
- Audit Log error "1-2-6503 Error" with message "CommMgr: Error connecting to gateway. Mailbox retcode = 1000"
- The receiving FTP server's log shows that a connection was refused when it attempted to connect back to Gentran:Server at the IP address and port that were in the PORT command.
Error Message
- "ERROR: CSocket::Send failed: Unknown Explanation" appears in communications log after submission of STOR command
- Audit Log error "6-2-9 Error" with message "Session #####.###### for Mailbox <name> ended with status: FAILED"
- Audit Log error "1-2-6503 Error" with message "CommMgr: Error connecting to gateway. Mailbox retcode = 1000"
[{"Product":{"code":"SS6V3G","label":"Sterling Gentran:Server for Microsoft Windows"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF033","label":"Windows"}],"Version":"5.1;5.2;5.3;5.3.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Historical Number
NFX9191
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Document Information
Modified date:
16 June 2018
UID
swg21558253