Troubleshooting
Problem
FileNet Enterprise Manager (FEM) returns a network error when configured with the https URL for an SSL connection to the CPE server.
Symptom
The FileNet Content Platform Engine server is configured for SSL. FEM is installed on a remote Windows station and is configured for a https commection using a URL similar to the following:
https://<CPE_servername>:9443/wsi/FNCEWS40MTOM/
From a browser, the URL causes a Certificate E
When attempting to login to FEM, a pop-up window shows the following error:
A network error occurred when processing a Web service request
or response. See the nested exception for specific details. The
underlying connection was closed: Could not establish trust
relationship for the SSL/TLS secure channel. The remote certificate
is invalid according to the validation procedure.
Cause
The certificate on the client may not be found if it is installed into the wrong certificate store.
Environment
CE 5.2
WAS 8.5
FEM on remote Windows
Resolving The Problem
The SSL certificate needs to be installed into the "Trusted People" certificate store. The steps are as follows:
On the remote FEM station, start a browser and try to access the "https://<CPE_servername>:9443/wsi/FNCEWS40MTOM/" URL.
If you see the Certificate Error next to the URL, select it and select "View Certificates".
In the Certificate pop-up window, select "Install Certificate". The Certificate Import Wizard should start.
For the Certificate Store, select the "Place all certificates in the following store" then select "Browse".
Select the "Trusted People" certificate store.
Finish the installation.
Test to confirm that you can login to FEM.
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Document Information
Modified date:
17 June 2018
UID
swg21670040