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File error occurred while using external tool using IBM Rational Synergy

Troubleshooting


Problem

When setting up the diff tool tkdiff for the Synergy GUI, you may get an error, "CRCCG0014: A file error occurred while using an external tool. Error: A file error occurred while using an external tool: Edit tool exited with the value 1.", A different setting is used for the Graphical User Interface (GUI) versus the CLI (Command Line Interface) for status messages.

Symptom

The GUI appears to use the application but fails with the following error upon exit:

---Begin Error Reporting ---
CRCCG0014: A file error occurred while using an external tool.
Error: A file error occurred while using an external tool: Edit tool exited with the value 1.
Recommendation: Execute the tool from a command prompt, or provide the complete
path to the tool.
---End Error Reporting ---

[{"Product":{"code":"SSC6Q5","label":"Rational Synergy"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"General Information","Platform":[{"code":"PF027","label":"Solaris"}],"Version":"7.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
22 December 2020

UID

swg21615810

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