Troubleshooting
Problem
User launches Controller-on-Cloud website. User authenticates. User clicks on the relevant Controller icon.
This downloads an ICA file (which is used by the Citrix client to connect to the Controller-on-Cloud system). However, an error appears.
Symptom
c:\users\<username>\downloads\xxxxxxxxxxxxxxxxxxxx.ICA
This file does not have an app associated with it for performing this action. Please install an app or, if one is already installed, create an association in the Default Apps Settings page.
[OK]
This file does not have an app associated with it for performing this action. Please install an app or, if one is already installed, create an association in the Default Apps Settings page.
[OK]
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"ARM Category":[{"code":"a8m0z000000brHTAAY","label":"Citrix"}],"ARM Case Number":"TS004009010","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
12 October 2021
UID
ibm16255222