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File Agent is not being displayed in Control Center GUI

Troubleshooting


Problem

Newly added Connect:Direct Windows File Agent will not display on Control Center

Symptom

I recently installed Connect Direct Windows and File Agent on a new server. The Connect Direct is being monitored by Control Center. However, for some unknown reason, the File Agent is not being displayed on Control Center. We have other Connect Direct Windows File Agents that show up fine. I have checked the File Agent configuration, cdfa$.lax, File Agent Windows service, and Control Center and I cannot find anything wrong. I also used a Microsoft Windows utility named Portqry which is used to check if TCP or UDP ports are listening. The test was successful on both sides.

[{"Product":{"code":"SS9GLA","label":"IBM Control Center"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"5.4.2.1;6.0.0.1;6.1.0.1","Edition":"All Editions","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSHPZT","label":"IBM Sterling Connect:Direct File Agent"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"},{"code":"PF035","label":"z\/OS"}],"Version":"1.5","Edition":"All Editions","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
15 June 2026

UID

swg22010271