Featured Documents for IBM Case Manager

Content

The content below was sent in the Support Newsletter for Case Manager on 15 Jun, 2016. If you would like to subscribe, see the instructions in the IBM Knowledge Collection: IBM Support Newsletters for Enterprise Content Management (ECM).
This document contains links (URLs) to Case Manager technical support documents and information that can help you get more value from your software. It is intended to help you to be proactive in your support and administration of Case Manager. This document includes:

• In the Spotlight
• Plan
• Education

1. Insight at World of Watson
   Mandalay Bay, Las Vegas | October 23­—27, 2016 Registration opens June 20
2. IBM Content 2016
   Join IBM and its strategic business partners for a full day of learning, networking and strategizing, at this important turning point for Enterprise Content Management (ECM).
3. Technical Support (TS) Chat available for some ECM Products
   Technical Support (TS) Chat available for IBM FileNet Image Services, IBM Datacap, Case Foundation, and Case Manager
4. Support Portal for Case Manager
   IBM Electronic Support was named one of the 2014 “Ten Best Web Support Sites” in the 17th annual competition by The Association of Support Professionals. On the IBM support for Case Manager you can search for the latest technical documents such as the ones listed below, download fixes, and report problems.
Known issues: Users encounter various problems when working with a case package
What are the known issues that occur when a user works with a case package that is created from a case?
IBM Case Manager Builder 5.2x: Unable to Open Process Designer from Case Builder in SSO Site Minder environment
Unable to Open Process Designer from Case Builder in SSO Site Minder environment.
IBM Case Manager Administrator Client 5.2: Get error when applying Security Configuration to a Solution: The security manifest could not be applied. FNRAM9052
Receive error when applying Security Configuration to a Solution: The security manifest could not be applied. FNRAM9052
Known Issue: IBM FileNet eForms does not work in IBM Case Manager V5.2.1.4 if you are using the MicroSoft Edge browser
A form that is created by using IBM FileNet eForm will not display in the Form widget if you are using the Microsoft Edge browser.
Getting CDEWG5808 error when opening a task in IBM Case Manager Client
Clicking on a task item in the in-basket, (which opens the case details page) fails with the exception: CDEWG5808 The page cannot be opened because the page class <pagename> was not found.
5. Get Connected to Enterprise Content Management (ECM) Support through Social Media
   IBM ECM Support is now on LinkedIn, Facebook and Twitter. We invite you to Connect with us on LinkedIn, Like us on Facebook and/or Follow us on Twitter. Check out all available Social Media Channels for ECM Support.
IBM ECM is on Youtube.
Watch latest videos on Case Management.
IBM ECM Case Management Support is on Facebook
Connect with IBM Enterprise Management support page on Facebook where we share latest information for Case Manager and Case Foundation products.
Blog's Highlight: Taking Your Work Mobile
Case Management is all about improving the way work gets done, and with a mobile application, you can take work with you in the field. You can expedite processes and procedures, increase customer loyalty, and improve collaboration between field-workers and the office. It can play a key role in enhancing the customer experience and boosting productivity in your organization.
6. Knowledge Collection: Top Knowledgebase articles for Enterprise Content Management (ECM) Products
   This Knowledge Collection is a compilation of the most-frequently-accessed Knowledgebase (KB) articles for ECM products. Note: This document is updated monthly. Click on the "Case Manager" link to see top accessed articles for Case Manager.
7. New Fix Pack:IBM Case Manager Mobile, Version 1.0.0.3 - Available on 03/30/2016
   New Fix Pack:IBM Case Manager Mobile, Version 1.0.0.3
8. IBM Support Easy OnBoarding tool
   This is a fun, engaging, educational tool that assists our clients to sign up for 5 basic client self-assist tools/services: obtain an IBM ID, sign up for My Notifications, access the IBM Support Portal, register for Service Request, and register for Passport Advantage. CATHY, our Client Agent to Help You, will walk you through the steps to sign up. Earn tokens for every step you complete and play the game at the end!
9. New Fix Pack: IBM Case Manager V5.2.1 FP4 - Available on 04/29/2016
   New features supported in IBM Case Manager 5.2.1 Fix Pack 4: Ability to add property steps in Case Builder. Case Packaging: Customizing the case package PDF file. Box Copy: Connecting and configuring additional repositories

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1. Wondering how to get started with IBM Support?
   Find basic support information on the main tab of the updated Electronic Support page. It provides the information you need to successfully use IBM support.
2. My Notifications: How to subscribe to valuable product information notifications
   This is a My Notifications Question and Answer document and step-by-step guide on how to subscribe to valuable product information notifications.
3. Knowledge Collection: Enterprise Content Management (ECM) collection documents
   When experiencing problems with software, it is important to exchange data between IBM customers and IBM Technical Support to help resolve the problem. This is a compilation of collection information that is shared with IBM Technical Support for the listed Enterprise Content Management (ECM) products. Click on the "Case Manager" link to all available Must Gather documents for Case Manager.
4. IBM software product compatibility reports
   The IBM software product compatibility reports provide information about supported operating systems, system requirements, and optional supported software for any IBM product. Type in the product name and click search. You can also specify the fix pack levels. Detailed compatibility reports for IBM Case Manager V.5.2.1.1 and V5.2.0.2 are available in the link below.
Case Manager V5.2.x detailed system requirements
5. Relax in Fountains of ECM Knowledge...Let's keep it flowing
   We need feedback from our valued clients so that we can keep you updated on the information you need!
6. Plan and Prepare your Case Management System
   Thorough planning of your IBM Case Manager requirements and usage parameters can make the installation, configuration, and use of your application more efficient and effective.
7. ECM End Of Service (EOS) Products
   IBM at times sets for software products an End Of Support (EOS) Date. Once set there is often time to either upgrade to the next revision level or switch to a new product. We would like our clients to be aware of EOS dates for products they use and make appropriate plans.
8. Product Lifecycle: How to enable product lifecycle subscriptions.
   This is a Product Lifecycle Subscription Question and Answer document and step-by-step guide on how to enable product lifecycle subscriptions.
9. Enhanced Customer Data Repository (ECuRep) and Must Gather information
   ECuRep is a secure and fully supported data repository with problem determination tools and functions. It updates problem management records (PMR) and maintains full data life cycle management. This server based solution is used to exchange data between IBM customers and IBM Technical Support.

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1. Never Let Up on Training...All Great Leaders are Learners!
   Keep your momentum going for the Summer of 2016 with ECM product training delivered by IBM Product-Certified Instructors or through our Global Training Providers.
2. Training paths for IBM Case Manager 5.x
   Ever wonder which courses should you take? Eliminate guesswork and learn the recommended training paths based on your specific roles: Business Analyst, Administrator, Installation & Support, Business or Solution Architect/Developer. View course titles, course details, required skill level, schedules and enroll.
Training: 8 Classes available for IBM Case Manager 5.X
Uniting Content, Processes and People for Better Outcomes - Get a head start on Case Manager 5.X Classes today!
3. IBM Enterprise Content Management Certifications
   The IBM Certification Program will assist in laying the groundwork for your personal journey. Currently there are two certifications available for IBM Case Manager Version 5.2:IBM Certified Specialist and IBM Certified Solution Designer.
4. Passport Advantage and Fix Central Explained
   The purpose of this document is to address the differences between Passport Advantage and Fix Central in obtaining Software release downloads and fixes. In addtion, it will describe the Continuous Delivery software methodology.
5. Staying Connected by Receiving Product Notifications
   Welcome to the ECM Support Blog for My Notifications and Lifecycle Subscription information. This blog will help our clients successful sign up for automated updates on End of Support dates (EOS), and Product updates such as: Security Bulletins, Fix packs and interim fixes, product documentation etc. A step-by-step tutorial helps the client register and subscribe to these types of notifications.
6. IBM Case Manager Knowledge Center
   In addition to product documentation, the information center contains three other main areas. Learning: includes scenarios and recorded demonstrations on how to create and manage solutions. Tasks: Contain links to Hardware and Software prerequisites, Release Notes, and Instructions to perform common tasks. Community and Support: Contain links to on-line communities to discover and share information with other product users, get support, and provide IBM with your feedback. Click on any version link on the left navigation menu to get version specific information for Case Manager 5.2.X or 5.1.X.
IBM Case Manager Version 5.2.1 documentation corrections
Review missing or incorrect items in the published IBM Case Manager, V5.2.1 Knowledge Center
IBM Case Manager Version 5.2.0 documentation corrections
Review missing or incorrect items in the published IBM Case Manager, V5.2.0 Knowledge Center
IBM Case Manager, Version 5.1.1 documentation corrections
Review missing or incorrect items in the published IBM Case Manager, V5.1.1 Knowledge Center
7. IBM Software Redbooks
   Hundreds of IBM Redbooks publications are available for downloading.
Creating Robust and Effective Claims Solutions with IBM Case Manager - Published 03/17/2014
This IBM Redbooks® publication introduces the case management concept. It includes the reason for and benefits of case management, and why it is different from the traditional business process management or content management. In addition, this book addresses how you can design and build a case management solution with IBM Case Manager, and integrate that solution with external products and components.
8. developerWorks
   An IBM resource for developers and IT professionals.
Advanced Case Management Solution Hub within Enterprise Content Management Application Center at develperWorks
Find ECM solutions and content. Interact with experts to help solve your real world business problems using ECM products and technologies.Blog section contains useful articles to customize Case Manager such as the ones listed below
Complete list of Case Manager blog articles at developerWorks

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