Administrator logs onto the application server, and starts the 'IBM Cognos' Windows service. Afterwards, administrator opens the Windows Event Viewer 'Application Log'. There is an error entry in there. A similar error occurs when the service is stopped.
Faulting application name: cogbootstrapservice.exe
time stamp: 0x54ad5870
Faulting module name: ntdll.dll
time stamp: 0x59153753
Exception code: 0xc0000374
Fault offset: 0x00000000000f1c00
Limitation (reference APAR PM20317) of Cognos BI engine.
- This limitation is triggered by Microsoft DEP.
When the Cognos BI engine starts, it runs a process called 'cogbootstrapservice.exe'. Microsoft Windows DEP monitors this process, and creates an entry in the Event Viewer log.
- However, the Cognos BI engine is unaffected - it continues to start/work OK.
Resolving The Problem
Ignore the error - it is benign.
Disable Microsoft DEP on the Controller application server.
15 June 2018