Troubleshooting
Problem
Administrator logs onto the application server, and starts the 'IBM Cognos' Windows service. Afterwards, administrator opens the Windows Event Viewer 'Application Log'. There is an error entry in there. A similar error occurs when the service is stopped.
Symptom
Event Viewer:
Faulting application name: cogbootstrapservice.exe
version: 10.2.6101.12
time stamp: 0x54ad5870
Faulting module name: ntdll.dll
version: 6.3.9600.18696
time stamp: 0x59153753
Exception code: 0xc0000374
Fault offset: 0x00000000000f1c00
Faulting application name: cogbootstrapservice.exe
version: 10.2.6101.12
time stamp: 0x54ad5870
Faulting module name: ntdll.dll
version: 6.3.9600.18696
time stamp: 0x59153753
Exception code: 0xc0000374
Fault offset: 0x00000000000f1c00
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg22010945