Troubleshooting
Problem
Fatal Error: Starting SSL Failed: Certificate Unknown;Error_code=2 (SCI34494)
Symptom
Error: Fatal Error: Starting SSL failed: certificate unknown;error_code=2
Cause
Reasons:
1) The trusted.txt file on the client side does not have the correct trusted root certificate that matches the digital certificate being received from the server.
2) This can be caused by a expired certificate on the keycert.
3) The common name in the certificate from the server is not the fully qualified name so the lookup fails from the client.
Resolving The Problem
Resolutions:
1) Contact the server side and get the correct trusted root certificate and add it to the trusted.txt file.
2) If it's the common name issue you can resolve it by updating the system hosts file and add the common name with the servers IP address but the server side really needs to change their certificate with the fully qualified host name as the common name.
Historical Number
PRI3058
Product Synonym
[<p><b>]Fact[</b><p>];CONNECT:Enterprise Command Line Client;Release 1.1.01 [<br/>] SCI34494
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Document Information
Modified date:
17 December 2019
UID
swg21524535